By accessing, using or making purchases from our website, you acknowledge that you have read, understood and agree, without limitation or qualification to be bound by our Terms and Conditions.

Privacy Policy

Please also review our Privacy Policy, which forms a part of these Terms and Conditions and governs your visit to the Site.

Prices

The default currency of the Site is GBP and all prices shown relate to individual product prices. You will be charged separately for delivery (if applicable).

Product Information

We endeavor to ensure all information, descriptions, ingredients listings, photographs and prices of products appearing on the Site are correct at the time when the relevant information was entered onto our system. We aim to keep the Site as up to date as possible and all information is provided in good faith. Although intended, information including product descriptions, product sizes, product images and ingredients appearing on this Site may not always reflect the product exactly as the moment you place your order.

When an order has been placed we will send you an invoice acknowledgement providing you with the details and value of your order, which has been debited from your credit/debit card, and your shipping details.

If you require any further information regarding your order(s) please contact us. We may not accept your order if we suspect fraudulent activity or violation of our Terms and Conditions (including our Privacy Policy). If for some other reason we are unable to fulfil your order, we will contact you by email or telephone.

Payment

You may pay using a credit or debit card. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delay or non-delivery if the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment.

Delivery

Any delivery timescales quoted to you are indicative only. We cannot accept any liability for delayed delivery caused by any third party. Your parcel will only be considered missing if it fails to arrive 15 working days after the approximate delivery date indicated in your order dispatch notification email.

We dispatch most orders within 1 working day, and all orders are dispatched within 3 working days. If you would like to cancel an order please let us know as soon as possible and we will notify you whether or not this will be possible; your order may already have been shipped. If your order has been shipped our returns policy will then apply.

Intellectual Property

All the content on the Site, including, but not limited to, text, graphics, logos, button icons, images, audio clips, data compilations, and software, and the compilation thereof (collectively, the “Content”) is the property of Body You Love Ltd, and is protected by United Kingdom and international copyright laws. The Content of the Site may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without our prior written consent.

Your personal information

By submitting your details on our website you accept that the personal information which you are required to provide when you register as a customer is true, accurate and current in all respects. Please see our Privacy Policy regarding the treatment of your personal information.
You can update your details through the My Account page.

You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become known to somebody else, or is likely to be used in any way that is unauthorised by you, you should contact us immediately.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

You can cancel your account at any time. We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, at our sole discretion, that it would our best interests to do so.

Medical Liability

Any information provided on this site including information related to well being and health is provided in good faith and should not be taken as being prescriptive. You should be aware that no one can guarantee the effects of natural remedies and anything can be dangerous if used inappropriately. Body You Love Ltd will not accept responsibility for any injury or illness caused by failing to take proper medical advice or not following instructions correctly. Any attempt to treat a medical condition should always come under the supervision of a qualified medical professional. Whilst we seek to provide as much information as possible about a product and its suitability, you are responsible for ensuring that it is suitable for your own needs and this includes avoiding products that include ingredients you are intolerant, sensitive or may react to.

Gift Card Terms

Gift Card Terms & Conditions between Body You Love Ltd (Us/We) and the purchaser/user of the gift card

Gift Cards may only be redeemed online through bodyulove.com and may not be redeemed towards previous purchases. Every purchase made with a Gift Card (plus any applicable shipping/handling fees, taxes, and other fees that may apply) is deducted from the Gift Card balance and any unused Gift Card balance will remain on the Gift Card account. Gift Card balances will be used against the total order placed on bodyUlove.com and not against specific items of such order. If any purchase exceeds the Gift Card amount, the balance must be paid with a credit card or any other payment method accepted by us.

Balances on multiple Gift Cards cannot be combined into a combined balance on one or more new Gift Cards or redeemed together with a coupon or other Gift Cards for the same order. Except as expressly allowed by us, Gift Cards may not be transferred for value or resold. Gift cards cannot be redeemed for cash and Gift Card balances cannot be transferred to credit card accounts or accounts of other means of payment. We reserves the right to reject the redemption of Gift Cards and request alternative forms of payment, terminate the respective Account, and take legal actions, if we reasonably believes that Gift Cards are abused or used or obtained fraudulently.

The title and risk of loss for Gift Cards passes upon electronic transmission of the Gift Card by us to the purchaser of the Gift Card. We have no obligation to replace lost or stolen Gift Cards, but you can report lost or stolen Gift Cards by contacting us via email/telephone to Customer Service.

Gift Cards have 1 year expiration date from date of purchase and we do not charge fees in connection with the purchase (except for the selected purchase price of the Gift Card) or redemption of Gift Cards.

GIFT CARDS ARE PROVIDED BY BODY YOU LOVE LTD FREE OF ANY WARRANTY, EXPRESS OR IMPLIED. BODY YOU LOVE LTD IS NOT RESPONSIBLE FOR THE QUALITY, LEGALITY, OR ANY OTHER ASPECT OF THE ITEMS PURCHASED WITH THE GIFT CARD.

Complaints

If you have any complaints or wish to discuss any matter in respect of the goods please contact us In the first instance